0/5
(0 Reviews)
Sunil P.
07:47 24 Sep 23
Dealt with a few letting agents whilst looking for a flat in Hitchin, one should be sued under trade descriptions as they were certainly not “Leaders”, it was run by kids with no sense of urgency and poor communication.UNLIKE Masons who were super responsive and got us moved within the week. So if you want to work with adults who actually understand the stress of renting get in touch with Luke and his Team.
Matthew P.
18:30 20 Sep 23
Very professional and always available with any questions and queries we had. Would recommend
James
21:52 17 Sep 23
As a landlord I find Masons thoroughly professional. Luke is always attentive down to the fine details and very responsive. What makes Masons particularly stand out from high street agencies is their willingness to go above and beyond to help out and problem solve in a practical and cost-effective way. Would recommend.
Paul K.
18:47 08 Sep 23
Great service from Luke, fully involved in the process and went the extra mile making our new home as presentable as possible. On call at every moment and only too happy to help. Highly recommend.
Kathryn H.
17:25 11 Aug 23
My Husband and I recently used M A S O N S | Letting Agent to help us find our new home in Shefford. It all started with a very pleasant house viewing with Luke.Once we were able to secure our new place, M A S O N S was great with constantly checking in and guiding us with the application forms and ensuring we had all the proper paperwork. We would also like to give recognition to their agent Trupti, who was also amazing and always available when we had any questions regarding our application.We know that looking for a new place can be a stressful and long dragged out process. However, we had an effortless and wonderful experience working alongside M A S O N S to make sure we found & secured our new home 💚 We hands down recommend M A S O N S | Letting Agent to help anyone who is looking for their next home.P.s. It was lovely to receive a "Welcome to your new home care package!"
Steven N.
17:22 04 Aug 23
I’ve just moved into a rental through Mason’s. Luke made it so easy, quick to respond to any question. Getting all documents uploaded and contracts signed was simple which took the stress out of it. All in all, really good experience
Karen C.
09:59 24 Jul 23
Really friendly. Only thing was having to provide all the documents. I'm not going to pay a deposit and not move in. Luke was lovely. All in all a good move
Gabriella L.
10:26 19 Jun 23
Myself and my partner moved into our new rental properly a week ago. We had a nightmare with furniture delivery time slots, and travelling from Lincolnshire, we needed a last minute early entry into the flat. Luke was super accommodating and kindly let us have the keys early on a Monday morning - which was a lifesaver. Both Luke and Trupti have been nothing but welcoming and on hand for any issues or questions. Fantastic service which I hope will only continue for the rest of our contract :)
Daniel W.
11:28 31 May 23
We have just moved into a rental property through Masons - the process was very easy and streamlined. We moved in exactly 1 month after first viewing the property, and all the checks were completed smoothly. Luke and his team were brilliant; very kind and responsive. Would definitely recommend.
Ellie R.
15:04 16 May 23
We have just recently started renting with Masons, and so far can't fault them! Luke and the team have been so quick and helpful when anwsering any queries, and are so easy to get in touch with!
Natalie W.
15:26 12 May 23
Masons have helped me let my flat for some time now and I cannot recommend them highly enough. The transition of tenants is always seamless and Luke is the ultimate professional. If you’re looking to let or rent a property, look no further!
Alexander B.
09:33 28 Apr 23
As first time renters, Luke and the team have been extremely helpful at making our transition as smooth as possible; whilst also taking the time to help us get settled. We had some minor teething issues but have been impressed with how responsive and supportive Masons and our landlord have been to help. Great service by great people.
Karen Y.
12:39 04 Apr 23
Having rented a property in Hitchin for 10 years, sadly the agency did not come up to scratch and cost me a lot of money to completely refurbish the place after evicting the tenant . Thank goodness Luke from Masons came to the rescue and has been absolutely fantastic through the whole process ,also finding new tenants. I can highly recommend Luke and his team and now feel in very safe hands ,particularly as I live abroad
Craig S.
10:15 21 Feb 23
Luke did such an amazing job securing our new house, words cannot express our thanks. And our 2 dogs say hi too. Trustworthy and honest.
Iryna S.
18:28 17 Feb 23
We had a very big problem finding an accommodation as Ukrainians with a small dog.We are really lucky that we have been dealing with Luke this year and can say its been a fantastic cooperation !!Luke's communication is excellent and he is very efficient and Luke goes above and beyond to have all things run smooth, no matter what time of day.Overall, we can not be happier with the exceptional service Luke and MASONS offer us as tenants and don't think we could ask for anything more
Kathryn G.
11:33 15 Feb 23
We are so pleased to have found Luke, after a few years of trying to find the right estate agent to rent out our flat in the area. Luke will go over and above what is needed to help with any issues, resolve problems and his communication is top class and incredibly efficient. We will definitely be using Masons again when looking for new tenants and more than happy to recommend his services to others.
Ian Y.
08:30 13 Feb 23
I absolutely stand testimony to Luke Masons and his team. They've been extraordinary ever since I joined them from a larger group (who also have a good reputation, but seemed to have many "extra" charges).I knew Luke and one of his team (Jonathan) from previous days and not only trusted them both, but knew them to be decent lads living locally.Masons have taken care off my property now for a few years and I have zero complaints in all this time. They are proactive in letting me know about things and I never have to chase them.They have never left me longer than a few days (literally) without a tenant, and I'm super grateful to them for taking care of my house whilst I live abroad.I absolutely trust them to do exactly what they say they're going to do. You can trust them too.
Julie C.
08:09 13 Feb 23
We found Luke really helpful, and he communicated really well with us helping us to secure our Tenancy. Would recommend Masons as a professional, helpful and excellent service. Thank you.
wen H.
17:47 10 Feb 23
Professional and fast process. Great experience with Masons thank you
Oakholm B.
14:24 27 Jan 23
Go to Mason's for care and service way beyond the call of duty!
Pete S.
12:37 18 Jan 23
I have been working with Luke Mason for a few years now and have found his service to be fantastic. Luke works hard to source the right tenants and is very thorough in all aspects of his work and really goes the extra mile. To top it off he's a really nice guy and I can't recommend him enough.
Matthew J.
16:37 17 Jan 23
Very helpful and friendly service. They found us a lovely property and went the extra mile to make sure we were happy.
Anja M.
15:11 17 Jan 23
We came across Masons while looking for accommodation. Luke gave us a very friendly welcome and took a lot of time to show us around the accommodation. He is always available for questions and is extremely helpful. I am very satisfied and happy to recommend Masons to others.
Lucy
21:50 13 Jan 23
Just moved in the last week and the whole experience was easy and so incredibly quick. From arranging the viewing, all the way up to getting all the contracts signed, Luke was amazing at keeping the process as stress free as possible and was quick to respond to our many questions.
Zara W.
21:06 13 Jan 23
Me and my friend have just started renting a lovely 3 bed house in letchworth thanks to Luke. The whole experience was brilliant from viewing the property to moving in day. Luke was always flexible and patient with answering our questions, I can’t fault him. Thank you Luke!!
Gregg S
09:34 13 Jan 23
Truly the best letting agents in Hertfordshire, Thank you Luke for all the help, advice and expertise on re-letting my property. Thanks Again Gregg.
Steve H.
18:14 12 Jan 23
Brilliant and flexible. No stress or fuss.
Sudha P.
17:33 02 Jan 23
My experience of Masons has been excellent! The professionalism and communcation has been brilliant from day one. Luke is always proactive and always provides helpful suggestions. It's a pleasure to do business with this exceptional company. Thank you and happy new year!
Marcel H.
13:37 15 Dec 22
We have been dealing with Luke since 2009 and with MASONS since 2021 and can say its been a fantastic cooperation !!Luke's communication is excellent and Luke goes above and beyond to have all things run smooth, no matter what time of day. Luke looks after both landlord and tenants interests.Overall, we can not be happier with the exceptional service Luke and MASONS offer us as landlords and don't think we could ask for anything more
Paul
17:27 11 Dec 22
Fantastic. Dealt with so many estate agents and Luke is by far the best I’ve come across. Hard working and intelligent. Highly recommend.
Sunny W.
13:24 02 Dec 22
Masons is a great agency ! Luke is professional and supportive . He goes above and beyond to ensure all parties are looked after and your property is in exceptional hands !
David R.
10:21 01 Dec 22
I've been renting with Masons for over a year now and so far, my experience with them has been fantastic! Communication is excellent and Luke is always willing to help with any issues, independently on the time of the day or the day of the week.Overall, I can say Masons does a great job for tenants.
Pri H.
10:53 29 Nov 22
Luke is by far the best letting agent I have ever come across in the 18 years I have been a landlord. He is honest & hardworking and always going above and beyond to help me and my tenants. Exceptional service and highly recommended.
Mario it is a crocodile P.
19:29 28 Nov 22
I found Maysons to be a really good Estate Agents. Great at communicating. Any problems or queries I’ve had, they have sorted it straight away. Good guys !!!
Stefania S.
17:10 28 Nov 22
Probably the best letting agency in the UK. Luke is a letting agent like no one we met before: he is outstanding. Very professional all the way through, attentive to details, efficient, offered excellent communication and service. Luke helped us move in a very short time. There are probably not enough words to describe the excellence of the service provided. Thank you very much MASONS.
Pauline B.
17:02 28 Nov 22
I unreservedly recommend Luke and Jonathan for their professional, knowledgeable attention to detail in responding promptly and efficiently to queries. I mostly communicate with Luke ,his manner is conscientious, business-like and friendly. He is always willing to go the extra mile.
Alan S.
14:13 28 Nov 22
Excellent service from these people fast and efficient with any issues I've had
Lara W.
14:07 28 Nov 22
Amazing estate agent. Nothing is too big a ask. Luke made our whole moving process super easy and simple. Would highly recommend
Michelle B.
20:39 26 Nov 22
Absolutely amazing experience renting through Masons, from day 1 communication has been brilliant and really responsive with Luke, after renting with one of the big well known agents for over 10 years dealing with Masons is in a total different league, all round great service that can’t be faulted.
Candy H.
11:06 23 Nov 22
Good arrangement and quick response. Highly recommended.
Simon
12:14 30 Aug 22
Went above and beyond to find a great tenant for my property . Unprecedented levels of service
Des C.
12:47 01 Jun 22
Luke and his team have been clear, transparent and very professional all the way through the letting process.Luke was recommended to me by a friend and I would for sure endorse his company … thanks again Luke
Leon F.
21:49 20 Mar 22
Thanks for your efforts in finding us a tenant quickly. Efficient service, good communication, very attentive to the landlord's needs, all the way to the tenant moving in.
Anna P.
20:39 25 Jan 22
Good honest advice from an experienced letting agent made the process straightforward. Very quick to find tenants. Great communication and responsive service.
Seb L.
20:02 18 Jan 22
Luke is by far the best agent I have ever dealt with. Luke always goes above and beyond to help and please landlords and tenants, and I cannot recommend him highly enough. If you have a property to rent or sell in Herts, look no further than Luke and MASONS.
Mathew T.
15:48 08 Jan 22
Responsive and professional. I have always found Mason's helpful and very quick to respond to any queries. Brilliant overall service.
Aerial A.
13:06 22 Dec 21
Jonathan was professional, very helpful and efficient from the time of first contact until the tenants moved in. He was quick to reply to all my queries and questions throughout the letting service. I would highly recommend.
