MASONS Letting Agents | Property Portfolio

Hertfordshire landlords.

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Property Management

We’ve been advising landlords across Hertfordshire through our trusted property management service for over 16 years.

Landlords choose us because we go the extra mile to protect their investments. We share expert market advice, find brilliant tenants and have a reputation for transparent, ethical property management.

Thinking of letting?

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Working for you

From finding brilliant tenants to our full range of property management services – with M A S O N S, protecting your property is simple and effective.

Tenant finding only

Property appraisal and valuation
Multi-channel targeted marketing
Professional photography
Tenant matching
Accompanied flexi-viewings
Credit and reference checks
Tenancy agreement
Move in paperwork
Deposit Protection Scheme
Legal and safety checks

FEE: 75% of first month’s rent inc. VAT (min. £750)

Full management
Tenant finding+

Rent collection service
Key holding
Ongoing legal and safety checks
Inspections and detailed reports
Maintenance and repairs
Move out management
Rapid tenant replacement

FEE: £395 set up fee plus 14.4% of monthly rent inc. VAT

The MASONS difference

M A S O N S reimagines the traditional agency model to offer a forward-thinking approach.

Award-winning

Our director has won multiple industry awards for our exceptional lettings services.

Expert

From advertising and tenant sourcing, to the legal paperwork, and efficient maintenance. We have it covered.

Convenient

Why travel to a High Street branch, when we’ll come to you? In-person or online, let’s meet when it suits you.

Transparent

Responsible practices and clear, simple-to-complete processes ensure everyone has peace of mind.

Flexible

We offer agent-accompanied viewings 8am-8pm, 7 days a week – perfect for busy professionals.

Responsive

Every landlord deals directly with a Director. No passing from pillar to post or call backs that never come.

Reviews

M A S O N S | Award Winning Lettings & Property Management

4.9

Based on 63 reviews

See all reviews Write a review

08R08

08:45 26 Nov 23

We recently moved into a rental property and the service provided by Masons was very high quality,Luke was very responsive and helpful.Highly recommend

Foteini Koulousi

12:35 28 Oct 23

Great letting agency, Luke is always happy to help, answer any questions and solve any problem. Definitely recommended!

Courtenay Fletcher

20:36 23 Oct 23

Highly recommend, so helpful and professional making everything stress free. Nothing was too much of an ask and always kept up to date with the process. I wouldn’t consider using anyone else!

Craig Brown

20:42 19 Oct 23

As a landlord, we exclusively use Masons to list our property. The level of service they provide to both tenants and landlords is first class and I really can’t recommend them highly enough.

Gerry Mansey

19:41 19 Oct 23

Luke goes above and beyond. He’s worked on one of my properties for a few years now, sources great tenants and does all he can to make the process stress free. We had a quick turnaround on a letting and Luke helped source a range of tradespeople at short notice. Would definitely recommend!

Rachel Woodward

13:12 18 Oct 23

We could not fault the service provided by Luke and the team, making our move as smooth as possible!At our first viewing, Luke was happy to answer all questions and provide information about local area. As we were moving from London to Hitchin, this was very important but felt at ease after the viewing and speaking with Luke.Once we applied for property, Trupti guided us through all the forms and was quick to reply on any queries we had.On move in day, Luke met us at the property and checked it was in good condition and working order. We also really appreciated the move in box - after 9 years renting we had never received this and was a great touch!We could not recommend Masons enough and would definitely use again in the future!

Caroline Bishop

16:35 14 Oct 23

I'd highly recommend MASONS as an agency. We have recently moved in to a rental property through them and found the whole process to be smooth and straightforward. The welcome box when we moved in was a lovely touch and any issues have been quickly sorted by Luke. I wouldn't hesitate to recommend MASONS to anyone looking for a rental property.

Egle Valeikaite

08:35 14 Oct 23

We had a lovely experience with Masons. The staff is very friendly, thank you for a fantastic welcome box. They have followed up with our move to check if everything is ok. Really happy with the service.

Donna Parfitt

09:23 29 Sep 23

Very professional and quick at responding. Highly recommend!

Sunil Pandit

07:47 24 Sep 23

Dealt with a few letting agents whilst looking for a flat in Hitchin, one should be sued under trade descriptions as they were certainly not “Leaders”, it was run by kids with no sense of urgency and poor communication.UNLIKE Masons who were super responsive and got us moved within the week. So if you want to work with adults who actually understand the stress of renting get in touch with Luke and his Team.

Matthew Pike

18:30 20 Sep 23

Very professional and always available with any questions and queries we had. Would recommend

James

21:52 17 Sep 23

As a landlord I find Masons thoroughly professional. Luke is always attentive down to the fine details and very responsive. What makes Masons particularly stand out from high street agencies is their willingness to go above and beyond to help out and problem solve in a practical and cost-effective way. Would recommend.

Paul Keenan

18:47 08 Sep 23

Great service from Luke, fully involved in the process and went the extra mile making our new home as presentable as possible. On call at every moment and only too happy to help. Highly recommend.

Kathryn Hansraj

17:25 11 Aug 23

My Husband and I recently used M A S O N S | Letting Agent to help us find our new home in Shefford. It all started with a very pleasant house viewing with Luke.Once we were able to secure our new place, M A S O N S was great with constantly checking in and guiding us with the application forms and ensuring we had all the proper paperwork. We would also like to give recognition to their agent Trupti, who was also amazing and always available when we had any questions regarding our application.We know that looking for a new place can be a stressful and long dragged out process. However, we had an effortless and wonderful experience working alongside M A S O N S to make sure we found & secured our new home 💚 We hands down recommend M A S O N S | Letting Agent to help anyone who is looking for their next home.P.s. It was lovely to receive a "Welcome to your new home care package!"

Steven Norris

17:22 04 Aug 23

I’ve just moved into a rental through Mason’s. Luke made it so easy, quick to respond to any question. Getting all documents uploaded and contracts signed was simple which took the stress out of it. All in all, really good experience

Karen Carey

09:59 24 Jul 23

Really friendly. Only thing was having to provide all the documents. I'm not going to pay a deposit and not move in. Luke was lovely. All in all a good move

Gabriella Lech

10:26 19 Jun 23

Myself and my partner moved into our new rental properly a week ago. We had a nightmare with furniture delivery time slots, and travelling from Lincolnshire, we needed a last minute early entry into the flat. Luke was super accommodating and kindly let us have the keys early on a Monday morning - which was a lifesaver. Both Luke and Trupti have been nothing but welcoming and on hand for any issues or questions. Fantastic service which I hope will only continue for the rest of our contract :)

Daniel Whitehouse

11:28 31 May 23

We have just moved into a rental property through Masons - the process was very easy and streamlined. We moved in exactly 1 month after first viewing the property, and all the checks were completed smoothly. Luke and his team were brilliant; very kind and responsive. Would definitely recommend.

Ellie Regan

15:04 16 May 23

We have just recently started renting with Masons, and so far can't fault them! Luke and the team have been so quick and helpful when anwsering any queries, and are so easy to get in touch with!

Natalie Whitworth

15:26 12 May 23

Masons have helped me let my flat for some time now and I cannot recommend them highly enough. The transition of tenants is always seamless and Luke is the ultimate professional. If you’re looking to let or rent a property, look no further!

Alexander bailey

09:33 28 Apr 23

As first time renters, Luke and the team have been extremely helpful at making our transition as smooth as possible; whilst also taking the time to help us get settled. We had some minor teething issues but have been impressed with how responsive and supportive Masons and our landlord have been to help. Great service by great people.

Karen Young

12:39 04 Apr 23

Having rented a property in Hitchin for 10 years, sadly the agency did not come up to scratch and cost me a lot of money to completely refurbish the place after evicting the tenant . Thank goodness Luke from Masons came to the rescue and has been absolutely fantastic through the whole process ,also finding new tenants. I can highly recommend Luke and his team and now feel in very safe hands ,particularly as I live abroad

Craig Stephenson

10:15 21 Feb 23

Luke did such an amazing job securing our new house, words cannot express our thanks. And our 2 dogs say hi too. Trustworthy and honest.

Iryna Savchuk

18:28 17 Feb 23

We had a very big problem finding an accommodation as Ukrainians with a small dog.We are really lucky that we have been dealing with Luke this year and can say its been a fantastic cooperation !!Luke's communication is excellent and he is very efficient and Luke goes above and beyond to have all things run smooth, no matter what time of day.Overall, we can not be happier with the exceptional service Luke and MASONS offer us as tenants and don't think we could ask for anything more

Kathryn Gould

11:33 15 Feb 23

We are so pleased to have found Luke, after a few years of trying to find the right estate agent to rent out our flat in the area. Luke will go over and above what is needed to help with any issues, resolve problems and his communication is top class and incredibly efficient. We will definitely be using Masons again when looking for new tenants and more than happy to recommend his services to others.

Ian Young

08:30 13 Feb 23

I absolutely stand testimony to Luke Masons and his team. They've been extraordinary ever since I joined them from a larger group (who also have a good reputation, but seemed to have many "extra" charges).I knew Luke and one of his team (Jonathan) from previous days and not only trusted them both, but knew them to be decent lads living locally.Masons have taken care off my property now for a few years and I have zero complaints in all this time. They are proactive in letting me know about things and I never have to chase them.They have never left me longer than a few days (literally) without a tenant, and I'm super grateful to them for taking care of my house whilst I live abroad.I absolutely trust them to do exactly what they say they're going to do. You can trust them too.

Julie clarke

08:09 13 Feb 23

We found Luke really helpful, and he communicated really well with us helping us to secure our Tenancy. Would recommend Masons as a professional, helpful and excellent service. Thank you.

wen he

17:47 10 Feb 23

Professional and fast process. Great experience with Masons thank you

Oakholm Books

14:24 27 Jan 23

Go to Mason's for care and service way beyond the call of duty!

Pete Sagoo

12:37 18 Jan 23

I have been working with Luke Mason for a few years now and have found his service to be fantastic. Luke works hard to source the right tenants and is very thorough in all aspects of his work and really goes the extra mile. To top it off he's a really nice guy and I can't recommend him enough.

Matthew Johnson

16:37 17 Jan 23

Very helpful and friendly service. They found us a lovely property and went the extra mile to make sure we were happy.

Anja Mayer

15:11 17 Jan 23

We came across Masons while looking for accommodation. Luke gave us a very friendly welcome and took a lot of time to show us around the accommodation. He is always available for questions and is extremely helpful. I am very satisfied and happy to recommend Masons to others.

Lucy

21:50 13 Jan 23

Just moved in the last week and the whole experience was easy and so incredibly quick. From arranging the viewing, all the way up to getting all the contracts signed, Luke was amazing at keeping the process as stress free as possible and was quick to respond to our many questions.

Zara Williams

21:06 13 Jan 23

Me and my friend have just started renting a lovely 3 bed house in letchworth thanks to Luke. The whole experience was brilliant from viewing the property to moving in day. Luke was always flexible and patient with answering our questions, I can’t fault him. Thank you Luke!!

Gregg S

09:34 13 Jan 23

Truly the best letting agents in Hertfordshire, Thank you Luke for all the help, advice and expertise on re-letting my property. Thanks Again Gregg.

Steve Holley

18:14 12 Jan 23

Brilliant and flexible. No stress or fuss.

Sudha Puri

17:33 02 Jan 23

My experience of Masons has been excellent! The professionalism and communcation has been brilliant from day one. Luke is always proactive and always provides helpful suggestions. It's a pleasure to do business with this exceptional company. Thank you and happy new year!

Marcel Houps

13:37 15 Dec 22

We have been dealing with Luke since 2009 and with MASONS since 2021 and can say its been a fantastic cooperation !!Luke's communication is excellent and Luke goes above and beyond to have all things run smooth, no matter what time of day. Luke looks after both landlord and tenants interests.Overall, we can not be happier with the exceptional service Luke and MASONS offer us as landlords and don't think we could ask for anything more

Paul

17:27 11 Dec 22

Fantastic. Dealt with so many estate agents and Luke is by far the best I’ve come across. Hard working and intelligent. Highly recommend.

Sunny Walia

13:24 02 Dec 22

Masons is a great agency ! Luke is professional and supportive . He goes above and beyond to ensure all parties are looked after and your property is in exceptional hands !

David Rodriguez

10:21 01 Dec 22

I've been renting with Masons for over a year now and so far, my experience with them has been fantastic! Communication is excellent and Luke is always willing to help with any issues, independently on the time of the day or the day of the week.Overall, I can say Masons does a great job for tenants.

Pri Hussain

10:53 29 Nov 22

Luke is by far the best letting agent I have ever come across in the 18 years I have been a landlord. He is honest & hardworking and always going above and beyond to help me and my tenants. Exceptional service and highly recommended.

Mario it is a crocodile Perone

19:29 28 Nov 22

I found Maysons to be a really good Estate Agents. Great at communicating. Any problems or queries I’ve had, they have sorted it straight away. Good guys !!!

Stefania Sugar

17:10 28 Nov 22

Probably the best letting agency in the UK. Luke is a letting agent like no one we met before: he is outstanding. Very professional all the way through, attentive to details, efficient, offered excellent communication and service. Luke helped us move in a very short time. There are probably not enough words to describe the excellence of the service provided. Thank you very much MASONS.

Pauline Barnett

17:02 28 Nov 22

I unreservedly recommend Luke and Jonathan for their professional, knowledgeable attention to detail in responding promptly and efficiently to queries. I mostly communicate with Luke ,his manner is conscientious, business-like and friendly. He is always willing to go the extra mile.

Alan Slingsby

14:13 28 Nov 22

Excellent service from these people fast and efficient with any issues I've had

Lara Webber

14:07 28 Nov 22

Amazing estate agent. Nothing is too big a ask. Luke made our whole moving process super easy and simple. Would highly recommend

Michelle Busson

20:39 26 Nov 22

Absolutely amazing experience renting through Masons, from day 1 communication has been brilliant and really responsive with Luke, after renting with one of the big well known agents for over 10 years dealing with Masons is in a total different league, all round great service that can’t be faulted.

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OUR promise

No hidden fees | No mark-ups on maintenance | No renewal charges

Why We're Different

We’ve got Hertfordshire covered

As leading letting agents for Hitchin, Letchworth, Fairfield Park and Stevenage and beyond, we work from Biggleswade and Royston down to St Albans and Hatfield… and everywhere in between.

Flexi-agents

We’ll work at a location and time that suits you. Online or in-person, M A S O N S is all about providing a convenient, flexible service that works for you.

What our clients say

I've been in business for 25 years and as a landlord with a diverse portfolio of property across Hertfordshire, Luke and his team have always looked after my needs for many years and given an exceptional service.

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